FREQUENTLY ASKED QUESTIONS
Answers To Common Questions
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We specialize in the secure delivery of medical items such as lab specimens, prescriptions, medical equipment, and confidential documents. We also handle time-sensitive same-day and scheduled deliveries for local businesses.
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Our standard business hours are Monday–Friday from 8:00 AM to 6:00 PM. We also offer on-call weekend services for urgent or scheduled medical deliveries.
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Yes. All of our couriers are HIPAA-trained and background-checked to ensure the secure and confidential handling of protected health information (PHI).
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We offer same-day delivery options for urgent items. Delivery times may vary depending on distance, item type, and scheduling availability.
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We are based in Louisville, Kentucky and serve the surrounding areas, including nearby counties and medical facilities within reasonable driving distance.
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Yes. We maintain general liability and cargo insurance to protect your deliveries. Additional coverage may be arranged upon request for high-value items.
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You can request a delivery through our online contact form, email us at info@adaptcouriers.com, or call (502) 287-0556 to schedule directly with our team.
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Absolutely. We provide scheduled pickup and delivery services for clinics, pharmacies, and businesses that need regular courier support.
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Yes. We provide digital proof of delivery with time stamps, recipient signatures, and status updates upon request.
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We accept major credit cards, business checks, and can invoice business clients with approved accounts.