Adapt Couriers

FREQUENTLY ASKED QUESTIONS

Answers To Common Questions

  • We specialize in the secure delivery of medical items such as lab specimens, prescriptions, medical equipment, and confidential documents. We also handle time-sensitive same-day and scheduled deliveries for local businesses.

  • Our standard business hours are Monday–Friday from 8:00 AM to 6:00 PM. We also offer on-call weekend services for urgent or scheduled medical deliveries.

  • Yes. All of our couriers are HIPAA-trained and background-checked to ensure the secure and confidential handling of protected health information (PHI).

  • We offer same-day delivery options for urgent items. Delivery times may vary depending on distance, item type, and scheduling availability.

  • We are based in Louisville, Kentucky and serve the surrounding areas, including nearby counties and medical facilities within reasonable driving distance.

  • Yes. We maintain general liability and cargo insurance to protect your deliveries. Additional coverage may be arranged upon request for high-value items.

  • You can request a delivery through our online contact form, email us at info@adaptcouriers.com, or call (502) 287-0556 to schedule directly with our team.

  • Absolutely. We provide scheduled pickup and delivery services for clinics, pharmacies, and businesses that need regular courier support.

  • Yes. We provide digital proof of delivery with time stamps, recipient signatures, and status updates upon request.

  • We accept major credit cards, business checks, and can invoice business clients with approved accounts.